Return Policy
Thank you for shopping at Asaan.Shop! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
Return Eligibility:
- We accept returns within 7 days from the date of purchase.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items:
- Certain items are not eligible for return, including health and personal care items for hygiene reasons and We take pride in ensuring the quality of every product before shipping. Therefore, we will not accept the return of any item that has been used or damaged by the customer. Please be aware that our team checks the working condition of each product before it is dispatched. If you have any concerns about the condition of your order upon arrival, please contact us immediately.
Return Process:
- Contact our customer service team at +92 333 5693339 within 7 days of receiving your order to initiate the return process.
- Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with instructions on how to return the item(s).
Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. Please note that the processing time for refunds may vary based on your payment method.
Shipping Costs:
- Customers are responsible for the shipping costs associated with returning the item(s). Shipping costs are non-refundable.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible.
Contact Us: If you have any questions about our return policy, please contact us at:
Phone: +92 333 5693339
Email: asaan.shop1@gmail.com
Note: This return policy applies only to purchases made directly through Asaan.Shop. For items purchased through third-party retailers, please refer to their respective return policies.